Matchmaker Court Ordered to Refund

My friend, Ms E, who has been closely following my interactions with Blue Label Life (BLL) messaged me earlier in the week to tell me that she had just heard a news item on the radio about a dating agency in Melbourne being court ordered to refund their matchmaking fee for providing unsatisfactory service.

Sound familiar??

I googled the story and found that it was actually the same company that I went through, but their Melbourne office.

Read the story here.

I particularly like the part in the article that mentions that BLL believe Sofia’s ‘behaviour and what we felt at the time were unreasonable demands made it impossible for a resolution to be found’.

Sound familiar??

The article included the journalist’s details, so I emailed him and told him that I too had a similar experience with BLL and asked him to pass on my details and the link to this blog as I would love to talk to Sofia who was featured in the article. He said that had had received a number of similar emails that day.

Later that day Sofia contacted me to tell me that she was being interviewed on the Project on Channel 10. I rushed home to watch and it was a funny little story towards the end of the show. Sofia was asked by the panel if she would get her money back and despite the court order (which BLL are appealing according to the article), she said she has little chance of actually getting the refund, but she is just happy that she has got the word out there so others know how her experience panned out.

I hear ya sister! I feel the same way. Views of my blog went a little nuts that day and I have noticed a new negative post has been posted on True Local since.

The Never Ending Story

I haven’t updated about my dealings with Blue Label Life and how they are attending to my complaint and request for a refund for a few weeks. Mostly because not much has happened. They have continued to string me along.

Last week we finally got to a point where over the weekend my matchmaker (MM) had said that they wanted to discuss an ‘amicable solution’ on Monday. I then had a lengthy conversation with her on Monday (during business hours) and the outcome was that nothing had changed. They were still persisting in saying they wanted to keep working with me and ‘find me love’. I reiterated that I did not wish to continue working with them as there is nothing in my experience so far over the 9 months that indicates they can deliver on what they advertise themselves to offer.

Mid-week I was sent an update that my MM was still talking to the CEO of the dating agency about a resolution, but in a meantime they were ‘headhunting’ to find a man for me, even though this is a service usually only reserved for some kind of premium member that must pay an alarming amount of cash for their service. The email included a picture of a man they had supposedly found that was perfect for me.

I responded that I did not want them headhunting for me. The only outcome I want now is to end the relationship with them with a 50% refund. Considering the matches I had, realistically I think it would be reasonable to ask for a full refund. I feel that I’m making a concession asking for only 50%!

My MM says she will come back to me the next day. That day passes, no contact. I email to follow up. We plan to chat the following day.

Late Friday I get the call that I was sure by this point after all of the backwards and forwards would be about the long awaited refund. AGAIN the conversation is that they will not give me a refund and they will only consider doing this if I remove my negative review on True Local. Firstly, I don’t think you can remove posts. True Local actually asked me to substantiate my negative comment by providing a copy of my contract to verify that I have been a genuine customer of them. I am sure they don’t do this with positive reviews and I certainly question the positive reviews are legitimate the way that they are written. Secondly, it feels quite deceptive to be hiding that they have failed to deliver on my agreement with them. If they truly believe that this is an anomoly and that their service is top notch, surely the best outcome is to resolve this matter professionally and not let it impact future business. I have actually offered to post a follow up comment on True Local that we worked together for a satisfactory outcome – if they ever come to the party.

Anyway, after another 30 minute phone call late on Friday night, again nothing was resolved. I tell my MM I no longer want to argue the point with her and I wish to speak to the CEO directly. I instead get contacted by their Customer Relations person late on Monday. She tells me that she wants to work through this with me and will be in touch on Tuesday. I reply and say I have wasted an exceptional amount of time on this (it really is a never ending story) and that I will not rehash the matter with her. I am only interested in the refund request and I had expected the situation to be resolved today, so I really hope we can close this out tomorrow.

It’s now tomorrow. I have heard nothing for them. How f’ing ridiculous!!!!!!!!!