Matchmaker Court Ordered to Refund

My friend, Ms E, who has been closely following my interactions with Blue Label Life (BLL) messaged me earlier in the week to tell me that she had just heard a news item on the radio about a dating agency in Melbourne being court ordered to refund their matchmaking fee for providing unsatisfactory service.

Sound familiar??

I googled the story and found that it was actually the same company that I went through, but their Melbourne office.

Read the story here.

I particularly like the part in the article that mentions that BLL believe Sofia’s ‘behaviour and what we felt at the time were unreasonable demands made it impossible for a resolution to be found’.

Sound familiar??

The article included the journalist’s details, so I emailed him and told him that I too had a similar experience with BLL and asked him to pass on my details and the link to this blog as I would love to talk to Sofia who was featured in the article. He said that had had received a number of similar emails that day.

Later that day Sofia contacted me to tell me that she was being interviewed on the Project on Channel 10. I rushed home to watch and it was a funny little story towards the end of the show. Sofia was asked by the panel if she would get her money back and despite the court order (which BLL are appealing according to the article), she said she has little chance of actually getting the refund, but she is just happy that she has got the word out there so others know how her experience panned out.

I hear ya sister! I feel the same way. Views of my blog went a little nuts that day and I have noticed a new negative post has been posted on True Local since.

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My Response to Blue Label Life – The End

This is the end of my dealings with Blue Label Life. Of course, I always knew there was a risk that this idea would end up being just a waste of money. Let’s face it, you have to expect that from any dating agency based on all the negative reviews online. But I assume many people are ashamed that they got ‘done’ by these agencies and keep it to themselves. I am not that type of person!

I’m a big believer in word of mouth marketing and I recommend things to my friends all the time. So much so, that I think I should be getting commission from some companies! But it also works the other way and I now have nothing positive to say out of this whole Executive Matchmaker experience. I replied to the agency with the below….

Hi Candace,

Defamatory implies false accusation. I have been truthful in my assessment of the service that your company has provided in my True Local posts. Much of which can be verified through our communications. Even in this email you are confirming that at least 2 of your male members never replied to the match, a third that you couldn’t reach for a while, which is part of my complaint on True Local.

Your argument that you gave me 19 matches is ludicrous if you consider that to be membership activity of value.

I can only assume that you do have success with some members to have been in business for a number of years, but based on my experience you have failed to deliver the quality of service expected on this occasion. Even top restaurants serve bad meals occasionally, but they retain their strong reputation by the way they handle the odd poor performance.

Thank you for your offer to ‘entertain’ me in extending my membership, but as already stated I do not wish to continue my relationship with you as it has been full of frustration, time wasting and I do not see the quality in your service.

It is disappointing that you have taken this approach in attempting to resolve this situation and that we have now parted ways with me being an entirely dissatisfied customer.  I am currently quite active in Sydney’s dating scene and I do get asked about your company frequently. There is no need for me to make false accusations, I can only speak openly and honestly about my experience and as we have discussed at length, it is not a positive story.

Regards,

SeriouslySingleInSyd